“People don't care how much you know until they know how much you care.”
Many organisations and professions encounter or work alongside people who are experiencing trauma or grief in their day to day business and interactions. Jane can help you and your team deliver compassionate and effective services at these difficult times to ensure your clients or customers will feel supported and valued at a time they are especially vulnerable.
When supporting people and families at time of difficulty, trauma or grief good intentions or personal experience aren't enough. The way we speak, the words we use and the way we operate as a team or organisation all impact on the care we provide. From the first responding emergency services through to ongoing advocacy and supporting services there is a responsibility to deliver the best care possible within situational constraints. Contact Jane to talk about how she can help you and your employees or volunteers to deliver care in a consistently compassionate way, and to work together to support each other and your organisation’s values.
“After our children died I remember my husband talking to an insurance company to cancel travel arrangements and him being transferred from one department to the next, each time having to retell that the reason for the cancellation was that all of the children on the booking were dead. It was beyond awful and has meant we have never used this company again”
You have one chance to get it right. No one wants the their organisation to be one whose handling of a difficult situation has them showcased as being uncaring and uncompromising throughout social or traditional media, losing business and having their hard earned reputation damaged. Organisations such as banks, insurance and travel companies are particularly vulnerable when working with customers suffering trauma or bereavement.
Jane can develop and facilitate comprehensive, bespoke training for your customer contact and management teams to ensure they have the confidence and skills to provide efficient yet compassionate customer service that is inline with your brand values. She can also consult on the development of organisational policy and procedures for working with traumatised or bereaved people.